Terms and conditions

Valid from 30th May 2025

Please read these Terms and Conditions (“Terms”, “Terms and Conditions”, “Terms of Use”) carefully before using the https://www.bytenerd.co.uk website or any other services operated by ByteNerd (“us”, “we”, or “our”).

Your (“You”, “Customer”, “User”, “Account Holder”, “Visitor”, “Guest”) access to and use of our services is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use our services.

By accessing or using our services, you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access or utilise our services.

Intellectual Property

Our services, and its original content, features, and functionality are and will remain the exclusive property of ByteNerd and its licensors.

The trademarks, names, logos, and service marks (collectively “trademarks”) displayed on our services are registered and unregistered trademarks of ByteNerd.

Links to Third-Party services

Our services may contain links to third-party websites or services that are not owned or controlled by ByteNerd

ByteNerd has no control over, and assumes no responsibility for, the content, policies, or practices of any third party service. You further acknowledge and agree that ByteNerd shall not be responsible or liable, directly or indirectly, for any damage or loss caused or allegd to be caused by or in connection with the use of or reliance on any such content, goods, or services available on or through any such website or service.

Termination

We reserve the right to terminate or suspend access to any of our services immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach our terms and conditions.

All provisions of our terms which by their nature should survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.

Disclaimer

Your use of our services is at your sole risk. Our services are provided on an “As-is” and “As-Available” basis. Our services, unless otherwise stated, are provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement or course of performance.

Limitation of Liability

ByteNerd shall not be responsible for and disclaims all liability for any loss, liability, damage (whether direct, indirect, or consequential), expense of any nature whatsoever which may be suffered by you or any third party (including your company), as a result of or which may be attributable, directly or indirectly, to your access and use of our services, any information contained on our services, your or your company’s personal information or material and information transmitted over our systems. In particular, neither ByteNerd or any third party or data or content provider shall be liable in any way to you or to any other person, firm, or corporation whatsoever for any loss liability, damage (whether direct, indirect, or consequential), or expense of any nature whatsoever arising from any delays, inaccuracies, errors in, or omission of any share price information or the transmission thereof, or for any actions taken in reliance thereon or occasioned thereby or by reason of non-performance or interruption or termination thereof.

Governing Law

These terms and conditions shall be governed and construed in accordance with the laws of the United Kingdom of Great Britain and Northern Ireland without regard to its conflict of law provisions.

Our failure to enforce any right or provision of these terms will not be considered a waiver of those rights. If any provision of these terms and conditions is held to be invalid or unenforceable by a court, the remaining provisions of these terms will remain in effect. These terms constitute the entire agreement between us regarding our services, and supersede and replace any prior agreements we might have between us regarding the use of our services.

Payment

We accept all major credit and debit cards for all orders under £250. On some occasions, ByteNerd may request that orders totalling more than £250 be paid for via wire transfer, or check/money order – whether they are national or international.

Returns & Refunds

To initiate a return, customers must reach out for a RMA (Return Merchandise Authorization) via methods mentioned in the Contact Information section of this terms and conditions page, and can then proceed to send back their items within the relevant period since the order was received.

Upon receiving the item via our returns process, we will assess the product’s eligibility for RMA.

ByteNerd offers a 14-day return policy for products ordered online which are not faulty. If, after this period expires, you wish to return your item in a functional and undamaged condition, you may do so for up-to 60 days after purchase, however this will be subject to a 25% restock fee which will be deducted automatically from your refund.

ByteNerd offers a 30-day return policy for products which are deemed to be faulty on receipt. This period may be extended subject to individual product warranty agreements.

If the item is faulty, but returned within 30 days or under an active warranty, ByteNerd will attempt to repair the item and send it back to you. If we are unable to repair the item, a full refund will be processed.

ByteNerd will arrange for return shipping on faulty items that are covered under an active warranty. The customer is responsible for shipping charges on non-faulty items, or items that are not within the 30 day return window or covered under an active warranty.

Refunds on eligible items under our RMA policy will be processed within 1-2 business weeks after the item arrives at our location. Refunds will be conducted using the same method originally used to purchase the item.

Billing and Shipping

All orders to be accepted must have a matching billing and shipping address. The shipping address must have a valid address with the financial institution that is used to make a payment. Any customer which uses a credit/debit card for shipping to an address which is not a verified listed address on their card is subject to being cancelled. There is a 5% non-refundable administrative fee if the order needs to be cancelled and returned for this reason.

ByteNerd does not ship to any Hotel locations unless the customer can verify that they are a owner or employee of the location in question.

Repair & Recovery Services

Repair Risks:

Electronic repairs can be unpredictable. Your device may be beyond repair or may be permanently damaged during the repair and rendered useless. Circuit board components deteriorate over time and can fail without warning, especially in cases of liquid damage where components can short circuit, oxidize, corrode, and rust over time. Repairs on devices with adhesive sometimes involve prying the device to access internal components. Some components such as screens are very delicate and can crack or break during the prying process.

Whilst we are experienced and take steps to minimise the risk of damage, you accept that such risks still exist.

Estimates:

While we try to be as thorough as possible with all estimates, we do not guarantee that our estimate is all-inclusive and final. Often, it is very difficult or impossible to identify every problem affecting a device until some work is performed. Our estimates may evolve or change during the course of servicing the customer’s device. Our initial estimate will always remain valid within the scope of the services it was originally attached to, though we may advise the customer that the original service may have become unnecessary or unlikely to resolve the issue.

Payment:

We accept all major credit and debit cards for our repair services, given that the repair is £250 or less. Customers that owe an amount greater than £250 may be asked to send a check/money order or have the option of a wire transfer, for security purposes. It is the customer’s responsibility to inquire about their payment options and abide by our rules and regulations in regards to the payment of their repair.

All Invoices are set on a 60-day payment terms basis. ByteNerd will give the customer multiple notices to make payment. If payment is not made within 60 days, you agree to forfeit the device to ByteNerd in lieu of payment & cost recovery. This period may be extended in extenuating circumstances, but this must be clearly communicated with the support team in advance of the payment deadline.

Limited Repair Warranty:

We offer a 90 day warranty on all repairs. If for any reason, excluding those listed below, an issue from the original work order recurs within 90 days, we will perform the service again at no extra charge. All parts used to service your device are also guaranteed for 90 days from the date of service.

The warranty does not cover any of the following:

Issues that develop within the guarantee period that do not relate to services performed, to the original issue, or to the symptoms diagnosed and repaired.
Any service using parts not purchased through or sourced by ByteNerd
Any software issues, including virus removal and operating system installation
New symptoms or issues not directly tied to the original service within the 90 day guarantee period
If the user installs new hardware or modifying existing hardware in the 90 day guarantee period.
Recurrence of symptoms or issues caused by user error or negligence in the 90 day guarantee period including but not limited to physical, liquid, and electrical damage, and damage caused through the installation and use of malicious software.
Any action by the user which is not typical in normal device usage that may cause our repair to fail

Repair Time:

We pride ourselves on the speed of our repairs, however many of the factors that determine the length of customer repairs are beyond our control. As such, we will attempt to service the customer’s device as soon as possible in the order in which it was received (first come, first served).

Repair turnaround time is typically 3-6 weeks, however this is subject to change depending on parts shipping, availability, and repair complexity. We will always notify the customer if we encounter any delays or expect delays to occur. Any references to service times on our website or in promotional materials are our best estimates based on previous experience and are not meant to represent an exact time frame or offer any guarantees of service time.

Expedited Repairs:

Our Expedited Repair service provides a faster turnaround time, with an estimated completion within 1-10 business days. To utilize this service, the customer is required to pay a fee of £75 prior to diagnostics, which ensures their device is placed in the expedited repair queue.

In the event that the repair cannot be completed within the 1-10 business day time-frame (excluding reasonable delays caused by parts couriers), the customer’s repair will revert to the standard timeline of 3-6 weeks. If it becomes apparent that additional time beyond the expedited queue period is necessary, the customer will be promptly informed, and the £75 expedited fee will be credited to their final invoice.

This service only places the customer’s device into a priority queue and does not guarantee a successful repair. Because using the expedited repair service slows down our ability to repair other customer’s devices, the fee is not refundable if it is determined that the device is unable to be repaired, however it will be credited towards the Repair Attempt Fee on the customer’s final invoice.

Replacement Parts:

If a service requires parts to complete, we will contact and inform the customer of the need prior to ordering any parts. We will explain the part needed, why it’s necessary, any associated costs, and we will give an estimate of when the part will likely arrive. Due to shipping times being beyond our control, our estimate is a best guess and is not intended to guarantee arrival by a specific time. If the customer would like to hold onto their device until the required parts arrive, a non-refundable deposit of 50% of the cost of the ordered parts will be required when the value of the part is £50 or greater.

ByteNerd will typically not use parts that we haven’t sourced ourselves, as we are unable to verify that the parts are functional, compatible, and are of good quality.

However, if the customer wishes for us to use their own replacement parts, they acknowledge and understand that these parts are not covered by any kind of warranty or guarantee except as may be provided by the part manufacturer. By providing their own parts, the customer also agrees that any work we provide is not covered by the ByteNerd Repair Warranty, or any other guarantee or assurance, explicit or implicit, and agrees to waive any liability for damage to their device caused by incompatible or faulty parts.

Repair Attempt Fee:

We charge a repair attempt fee for most devices that includes, but is not limited to; PCB repairs, data recovery, and for devices that have had prior repair attempts. If a repair or recovery is unsuccessful, the customer may be charged a repair attempt fee ranging from £10 to £50 depending on the time spent working on their device, in addition to any material costs associated with the repair attempt.

Shipping Policy:

The shipping instructions that the customer provides upon contact with our support team, or upon filling in your mail-in form, are the instructions we follow to ship their items. Failure to request insurance renders any shipping damages solely the responsibility of the customer, and ByteNerd assumes no liability in case of damages during shipping.

Furthermore, devices not shipped in their original packages are more prone to damage during shipping so if you send us your device in a generic box, it is the customer’s responsibility to ensure it is well packed and durable enough for the return trip as well. If the customer is providing their own shipping label, ByteNerd recommends they include insurance on it if they wish to do so as we are unable to provide insurance to pre-purchased labels.

Data Integrity:

ByteNerd does not guarantee the security or safety of the customer’s data. While we take every precaution possible to make sure the integrity of their data is unaffected, we cannot assume liability for any lost data as a result of services performed by ByteNerd.

ByteNerd will not access customer data unless granted authorisation by the customer to do so as part of a requested service.

If we are aware that a procedure may result in loss of data, we will inform the customer of the possibility, what data may be affected, and we will offer to back their data up if possible at an additional cost. However, due to the complex nature of electronic devices, we cannot in advance predict what may happen to the customer’s data in every situation. ByteNerd strongly encourages our customers to back up any important files and documents before they drop off or mail-in their device for service.

Data Recovery:

Data recovery for all Solid State Drives and Hard Disk Drives has an associated cost of £55 – £320 depending on the complexity of the recovery procedure. It is understood that when the customer sends in one such device, that data recovery will be performed to the best of our ability to attempt to recover as much data as possible.

Any storage device the customer sends in for data recovery will not be sent back, as we typically disassemble the device in order to recover the data, rendering the physical device useless for long-term operation.

All data recovered will be encrypted and securely uploaded to ByteNerd cloud, where upon successful payment, the customer will be provided with a link and password with which they can use to remotely access and download their recovered data. If the customer is already a member of ByteNerd Cloud, and they have enough storage remaining with their subscription package, we will upload the recovered contents directly to their account’s home folder.

Recovered Data will be kept on ByteNerd Cloud for a period of 60 days, unless uploaded directly to the customer account’s home folder, after which the data will be automatically and permanently deleted from our servers. This period can be extended temporarily however, if the customer is experiencing issues that prevent them from downloading their recovered data, as long as they contact our support team before the data share expires.

For an additional fee, the recovered data can also be cloned onto a new physical storage device of identical or greater capacity and shipped to the customer’s address.

Pickup Time Limit and Storage:

Due to our limited storage capacity, we will hold on to devices for up to 90 days after we contact the customer to pickup their device. During this period, we will make a minimum of 6 attempts to contact the customer via methods they provide upon sending their device to us.

After the 90 day period, if we have still not heard from the customer, we will consider their device to be abandoned and forfeit in lieu of cost recovery. We cannot guarantee that the customer’s items will not be discarded after the initial 90 day period, so it is critical that they pick up their equipment on time or make arrangements with ByteNerd to store their equipment for longer until they can pick it up.

If the customer makes arrangements with our support team to pick up their device after the 90 day period, they will be billed at £50/month for storage.

Cloud Services

Account Creation

To use ByteNerd Cloud, you must create an account with a valid, non-burner, email address and password. You are responsible for maintaining the security of your account and for all activities conducted using your account.

Privacy and Data

Your privacy is very important to us. We will not share your personal information with third parties without your explicit consent, except as required by law. For more details, please refer to our Privacy Policy.

By using ByteNerd Cloud, you agree to store only content that you own or have permission to use. You retain all rights to the content you upload, but you grant ByteNerd a limited license to store an process your data as required to provide the service.

Acceptable Use

You agree not to use ByteNerd Cloud for illegal activities or to store harmful, offensive, or infringing content.
This includes, but is not limited to:

Uploading or distributing malware and viruses,
Storing illegal, defamatory, or offensive content,
Using the service to infringe on intellectual property rights.

Any violation of these rules may result in suspension or termination of your account in accordance with our termination policy.

Service Availability

We aim to keep ByteNerd Cloud available 24/7, but cannot guarantee uninterrupted service. We may occasionally need to perform maintenance or updates, which can result in temporary downtime. We will notify you in advance of any planned maintenance when possible.

Data Backup and Recovery

ByteNerd Cloud offers reliable storage solutions, but we strongly recommend you also keep additional backup copies of your data following the 3-2-1 backup rule (A data protection strategy that recommends having three copies of your data, stored on two different types of media, with one copy kept off-site).

While we strive to protect your files, ByteNerd will not be liable for data loss or corruption.

Subscription and Billing

ByteNerd Cloud offers both free and paid plans. If you choose a paid plan, you agree to pay the fees according to the subscription terms. Payment is handled securely, and we will notify you 30 days in advance of any changes to pricing.

If you choose a paid plan, you can cancel at any time. No refunds are provided for cancelled plans, but you will retain access to your paid features until the end of the current billing cycle.

Changes

We reserve the right, at our sole discretion, to modify or replace these terms at any time. If a revision is material, we will try to provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our services after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using our services.

Contact Information

If you have any questions or need assistance, feel free to contact us:

Email: support@bytenerd.co.uk
Contact form: Contact Us

Thank you for choosing ByteNerd for your computer repair needs. We’re here to help!