ByteNerd Privacy Policy

Effective Date: 16th January 2025

This Privacy Policy outlines how ByteNerd (“we”, “us”, “our”) collects, uses, discloses, and protects the personal information of our users (“you”, “your”).

1. Information We Collect

We may collect the following information from you:

  • Personal Information:
    • Contact Information: Name, email address, phone number, shipping address, billing address.
    • Account Information: Username, password (hashed and securely stored).
    • Order Information: Order history, purchase details, payment information (credit card numbers are processed by secure third-party payment gateways and are not stored by us).
    • Communication Preferences: Email subscriptions, marketing preferences.
  • Technical Information:
    • Device Information: Device type, operating system, browser type, IP address.
    • Usage Data: Website browsing history, pages visited, time spent on site, interactions with website features.

2. How We Collect Information

We collect information from you when you:

  • Create an account on our website.
  • Place an order.
  • Contact our customer support.
  • Subscribe to our newsletter.
  • Interact with our website or mobile application.

3. How We Use Your Information

We use your information for the following purposes:

  • Fulfill orders and process payments.
  • Communicate with you about your orders, account, and customer service inquiries.
  • Provide customer support.
  • Personalize your experience on our website.
  • Improve our website and services.
  • Send you marketing communications, such as newsletters and promotional offers (with your consent).
  • Prevent fraud and comply with legal obligations.

4. Data Sharing and Disclosure

We may share your information with:

  • Third-party service providers: Such as shipping carriers, payment processors, marketing platforms, and data analytics providers.
  • Business partners: For joint marketing or promotional activities.
  • Legal authorities: To comply with legal requests and court orders.

5. Data Security

We implement appropriate security measures to protect your personal information from unauthorized access, use, disclosure, alteration, and destruction. These measures include:

  • Data encryption: We use encryption technologies to protect sensitive data during transmission.
  • Access controls: We restrict access to your personal information to authorized personnel.
  • Regular security audits: We conduct regular security audits and penetration tests to identify and address potential vulnerabilities.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.

7. Your Rights

You have the following rights regarding your personal information:

  • Access: You can request access to the personal information we hold about you.
  • Rectification: You can request the rectification of inaccurate or incomplete personal information.
  • Erasure: You can request the erasure of your personal information in certain circumstances.
  • Restriction of processing: You can request the restriction of processing of your personal information in certain circumstances.
  • Data portability: You can request the portability of your personal information to another controller.
  • Objection: You can object to the processing of your personal information in certain circumstances.

8. Cookies and Tracking Technologies

We use cookies and other tracking technologies to collect information about your browsing behavior on our website. You can control the use of cookies through your browser settings.

9. Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13.

10. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new Privacy Policy on our website.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us at support@bytenerd.co.uk

12. Governing Law

This Privacy Policy shall be governed by and construed in accordance with the laws of The United Kingdom.